Refund policy
At Sarkash, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at returns@sarkash.ca
Returns
You have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at returns@sarkash.ca.
Please do not send items back without first contacting us, as unauthorized returns cannot be accepted.
Return Shipping
If your return request is approved, we'll provide instructions on how to return your item.
If the return is due to our error (incorrect, defective, or damaged item), we will provide a prepaid return shipping label at no cost to you.
For all other returns, customers are responsible for return shipping costs.
________________________________________________________________________
Exchanges
We do not offer direct exchanges.
If you'd like a different size, colour, or product, simply return your eligible item for a refund and place a new order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at support@sarkash.ca with your order number and photos of the issue so we can resolve it as quickly as possible.